If circumstances change and you can no longer attend Ascend, you may cancel your registration by providing written notice to the Ascend team at UsersConference@mrisoftware.com. Our Attendee cancellation and substitution policies are outlined below.

Cancellation Policy

Registrations will be fully refunded if you notify MRI Software of your cancellation in writing on or before midnight EDT, Saturday, October 1, 2022. No refunds will be given after October 1, 2022. Conference refunds approved by MRI Software will be issued within 14 days. All refunds will be issued back to the original payment form.

Notwithstanding the foregoing, for non-US residents, 100% refunds will be granted if international travel is prohibited between your home country and the US at the time of the event, provided you give written notice to UsersConference@mrisoftware.com with reasonable evidence of the travel prohibition.

Please remember that cancelling your conference registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for cancelling their own hotel and travel reservations. Please contact your hotel and airline in the event you must cancel your registration. MRI Software will not provide any substitutions, refunds or credits for hotel and airline cancellations.

Substitution policy

Substitution of registrations may be made at any time up to the conference start date. Please send all substitution requests to UsersConference@mrisoftware.com, and make sure to include the original registration confirmation number, as well as full contact information for the substitute attendee. Please note that substituting a conference attendees does not automatically update your hotel and travel arrangements. Please contact your hotel and airline in the event of a substitution. MRI Software will not provide any substitutions, refunds or credits for hotel and airline cancellations.

Conference cancellation or modification

MRI Software reserves the right to cancel, alter, or reschedule Ascend for any reason, including because MRI Software determines in its sole discretion that the conference cannot be held as planned. For these reasons, registrants are advised against making non-refundable travel arrangements. Should you purchase non-refundable airline tickets or make non-refundable hotel reservations, you do so at your own risk.

Should MRI Software cancel all of the in-person portion of Ascend for any reason, you can apply conference fees to an announced substitute event (future in-person conference date, virtual event, etc.), or request a full refund issued back to the original form of payment. If no replacement event is announced at the time of cancellation or if you choose not to attend the replacement event, your conference fees will be refunded and issued back to the original form of payment.

Consent to the Use of Photographic Images

I hereby give consent to MRI Software LLC (MRI) and third parties authorized by MRI to use my image and likeness, including, but not limited to, my name, voice, appearance, performance, and identity as an event attendee, on any medium or record, including, but not limited to, photo, stills, video, audio, or electronic reproductions for MRI’s commercial or other purposes throughout the world.

I agree that all content subject to this consent shall be and shall remain the property of MRI. I understand and agree that this consent is perpetual. By attending this event and agreeing to the terms and conditions, I acknowledge my understanding of the terms and agreement to be bound by them.

Liability Waiver & Release

In consideration of being allowed to register for, and participate in, an event, activity, or experience (“Event”), I hereby waive, release from liability, assume all risks, and covenant not to sue MRI Software LLC (MRI) or their respective members, employees, board members, agents, or volunteers for any expense, loss, damage, personal injury (including loss of life, disability, or serious harm), property damage or theft, negligence, or actions (each, a “Loss”) resulting from or arising in connection with my travel to, attendance at, or participation in the Event and any related activities unless said Loss is caused by the sole, gross negligence of MRI, respectively.

I agree that this waiver and release shall bind me and my personal representatives, shall be enforceable to the fullest and broadest extent of the law, and, if any portion is held invalid, the remainder should continue in full legal force and effect.  I am an adult of sound mind and capable of entering into this waiver.  I have read its terms and fully understand and agree to the provisions herein. 

I agree that this wavier shall be governed by and construed in accordance with the laws of the State of Ohio and enforce only in courts in the State of Ohio.  After an opportunity to consult with an attorney of my own selection, I voluntarily consent to this waiver.

I understand and am aware that my participation in the Event involves risk, including, but not limited to, travel, physical activity, locales where public health and safety may be at risk, or activities that involve risk that I create for others or others may create for me.  These risks may lead to a Loss, and I nonetheless choose to participate in the Event. 

I am also aware that there are risks that I may not have considered, yet I waive my right to any claims that may occur from these unconsidered risks and I choose to participate in the Event.  I acknowledge that no promises, representations, or affirmations of fact were made to me by MRI or its representatives concerning the safety or danger associated with traveling to the Event or participating in any activity or interaction related to or associated with the Event.

Liability Disclaimer and Release: COVID-19

The novel coronavirus, COVID-19, has been declared a worldwide pandemic.  COVID-19 is reported to be extremely contagious.  The exact methods of spread and contraction are unknown, but the virus is believed to spread from person-to-person, by contact with contaminated objects, and even possibly in the air.  People reportedly can be infected and show no symptoms yet still spread the disease.  COVID-19 is reported to cause serious illness and death. MRI cannot prevent you from becoming exposed to, contracting, or spreading COVID-19 while their premises, at a MRI event or activity, or performing any action for or on behalf of MRI or its representatives.  Any in-person interaction with, at, or for MRI may increase the risk of contracting or spreading COVID-19.

I agree and understand these specific risks and nonetheless accept them in order to utilize MRI’s or services and attend an event or activity.  These services are of such value to me that I accept the risk of being exposed to, contracting, and/or spreading COVID-19 in order to participate in person rather than arranging for an alternative method participating or not participating at all. I further hereby forever release and waive all claims and rights against the MRI in connection with exposure, infection, and/or spread of COVID-19 related to utilizing their services or premises or interacting with their members.

I understand that this release and waiver means I give up my right to bring any claims including for personal injuries, death, disease, property losses, or any other loss that may be released and waived under applicable law, including, but not limited to, claims of negligence, and I understand that this release and waiver prevents me from seeking damages in any way against the MPI Parties, whether such damages are known or unknown, foreseen or unforeseen, or that occur now or in the future.