Header Image

FAQs

Frequently Asked Questions

General

Is there a dress code?

The dress code for Ascend is business casual. You can see what people wore last year by visiting our 2018 image gallery.

Will CPE credits be offered?

Yes, MRI will provide CPE credits at the conference. Note that not all sessions will be CPE-eligible (ex. Roadmap presentations) and attendees must be scanned into a session to confirm their attendance. If an attendee is scanned into concurrent sessions on the agenda, they will be given credit for one session only.

What networking opportunities will be available?

We have multiple networking events planned which include: a welcome reception on Sunday night, the Monday night party, as well time to mingle during breaks and at lunch.

Can special meals be arranged if I need vegetarian/kosher/gluten free meals?

Yes, during the registration process you may select any applicable dietary needs.

If I can't attend, can I transfer my registration to someone else?

Yes, you may transfer your registration to another person within your company. Please e-mail usersconference@mrisoftware.com for assistance.

Can I bring a guest to the events/classes?

Each attendee can register a guest online for the Monday night party for an additional fee; however, guests cannot attend sessions or any other conference activities. Only persons with MRI Conference name badges will be admitted.

Will there be Pre and Post Conference Trainings?

Yes, there are post conference trainings available for registration. They can be viewed here: https://mrisoftware.skilljar.com/series/mri-users-conference-2019-pre-and-post-conference-training-sessions. If you have any questions or issues, please contact education@mrisoftware.com.

Registration

How do I register?

To register, please click here. When registering you will need your client ID. If you do not have your client ID, you will need to contact your company’s Designated Support Contact (DSC), or email MRI at usersconference@mrisoftware.com.

Can I register in person at the event?

Yes, there will be on-site registration, however the price of registration will increase in the weeks prior to the event, so be sure to register early!

Will MRI close registration at any point?

No, registration will be available on-site throughout the event.

How is my registration confirmed?

An email will be sent to you providing your confirmation. Once sessions are available for registration, you may use the link in your confirmation to return to the registration site to choose the sessions you wish to attend. Your registration will be updated and you will receive a confirmation email.

Fees

What is the registration fee?

Registration for this event is discounted through June 30. Early Bird pricing of $1095 will expire and registration fees will increase to $1195 after June 30th.

What is included in my registration fee?

Included with your registration fee is access to all sessions, a welcome reception on Sunday evening, breakfast and lunch on Monday, Tuesday, and Wednesday, and the Monday night party, including transportation to/from the event, as well as numerous networking opportunities.

Does the registration fee include travel costs for the conference?

No, travel and hotel costs are paid by either the individual or the company attending.

What are the Pre and Post-Conference Trainings?

Post-conference training is an opportunity to get a more hands-on approach to the MRI Software suite, as product professionals provide classes designed to enhance the attendee’s ability to work within the MRI environment. If interested, the sessions can be viewed here: https://mrisoftware.skilljar.com/series/mri-users-conference-2019-pre-and-post-conference-training-sessions. If you have any questions or issues, please contact education@mrisoftware.com.

Is there an additional charge to attend the pre and post-conference trainings?

Yes, there is an additional charge per extra course after the conference. Pricing and payment of these training sessions is determined by the MRI Education department and is exclusive of the Ascend Conference. If interested, the sessions can be viewed here: https://mrisoftware.skilljar.com/series/mri-users-conference-2019-pre-and-post-conference-training-sessions. If you have any questions or issues, please contact education@mrisoftware.com.

What forms of payment do you accept?

Major credit cards are the primary method of payment. Your registration will not be final until payment is received by MRI. Delayed payments may result in your registration being cancelled. If you have any questions about payment, please contact usersconference@mrisoftware.com.

Is a group discount available?

Yes, MRI is offering a “Buy 3, Get the 4th Free” for group registrations. Discount cannot be combined with any other offers or promotions, including Early Bird Discount.

What if I have to cancel?

Refund policy:
100% refund if cancelled by August 15, 2019
50% refund if cancelled by September 30, 2019

Refund policy after October 1, 2019:
No Refunds

Please note that your refund amount will be based on the exact dollar amount you paid and the percentage discount applicable in the time period of the refund request.

Hotel

Where is the conference hotel?

There are two official hotels for attendees to stay in for the conference.

  • Hilton Anaheim – 777 W. Convention Way
  • Sheraton Park Hotel at the Anaheim Resort – 1855 South Harbor Blvd

Is parking available?

Yes, parking is available at the Anaheim Convention Center for an additional fee.

What is the cost of the hotel and when do I need to book my room? For which dates are the discounted rates available?

The rates for the hotels available for attendees during the conference are as follows:

  1. Hilton Anaheim – starting at $239 per night
  2. Sheraton Park Hotel at the Anaheim Resort – starting at $245 per night

What airport should I fly into?

There are four options for airports when flying to the conference. These airports – listed in the order of nearness to the Anaheim Convention Center –  are the John Wayne Orange County Airport (SNA), Long Beach Airport (LGB), the Ontario International Airport (ONT), and the Los Angeles International Airport (LAX).