Building safety & the resident voice

How agents are provisioning for building safety challenges & the role technology plays

Customer engagement has never been more crucial. From the need to deliver against unprecedented expectations, to the growing challenge of managing the implementation of building safety legislation, property managers are under increasing pressure to do more with less – all while keeping residents and leaseholders up to date with latest developments and information. In this session, a number of industry leaders will share their insights into how the evolving situation is being managed, best practices agents and managers can adopt, and the ways in which technology can support the approach.


Benjamin Hume
Managing Director, Evolve Block Management

Lorna Kassoul
Systems and Projects Manager, Fexco Property Services Groups

Michael Toogood
Partner – Residential Asset Management / Customer Care, Knight Frank

Nicholas Faulkner
Managing Director, Alexander Faulkner Partnership

Nygel Scourfield
Executive Director, ReSI Property Management