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FAQs

Frequently Asked Questions

General

WHEN IS THE EVENT?

Wednesday and Thursday, February 12-13. Timings are to be confirmed, but both days will run approx. 9am-5pm, with evening entertainment and networking on Wednesday.

WHERE IS THE EVENT?

Our venue this year is a brand-new conference facility, etc.venues 133 Houndsditch, located near Liverpool Street Station.

WHAT HOTELS ARE NEARBY?

Andaz London (higher end hotel)0.2 miles – 4 minute walk

Dorsett City (higher end hotel) 0.2 miles – 3 minute walk

Apex London Wall Hotel (higher end hotel)0.5 miles – 11 minute walk

South Place Hotel (higher end hotel)0.5 miles – 10 minute walk

DoubleTree by Hilton – Tower of London (higher end hotel)0.4 miles – 8 minute walk

Novotel London Tower Bridge Hotel (medium hotel)0.4 miles – 8 minute walk

Leonardo Hotel – London City (medium hotel)0.4 miles – 8 minute walk

Hub by Premier Inn London (budget hotel)0.6 miles – 12 minute walk

Premier Inn London City (Tower Hill) (budget hotel)0.6 miles – 12 minute walk

Travelodge – London Liverpool Street (budget hotel)0.1 mile – 3 minute walk

Travelodge – London Travelodge London City (budget hotel)0.1 mile – 3 minute walk

WILL CPD POINTS BE OFFERED?

Yes. If you require a CPD certificate you will need to select this option when registering.

IS LUNCH PROVIDED?

Yes, lunch is part of your delegate package, as are light refreshments for breakfast and during breaks.

WHAT IF I HAVE DIETARY REQUIREMENTS?

You’ll be asked to indicate any dietary requirements as part of your registration.

IS THERE A DRESS CODE?

The dress code for Ascend London is business-casual.

Registration

HOW DO I REGISTER?

To register, please click here.

WHEN DOES REGISTRATION CLOSE?

You can register up to and including the first day of the event (12 February). Our 20% early-bird discount ends at 5pm on Thursday, 12 December.

WHAT HAPPENS AFTER I REGISTER?

Once you have completed the registration process you will receive confirmation of your place at the event via email – please keep this somewhere you can refer back to. We’ll send further event reminders and additional agenda detail as this is released.

WHAT IS THE REGISTRATION FEE?

The full delegate rate for two days is £200 per person. A 20% early-bird discount is automatically applied before 5pm on Thursday, 12 December, for a total of £160 per person. Prices are excluding VAT.

WHAT HAPPENS IF I HAVE REGISTERED BUT CAN NO LONGER ATTEND?

You can cancel by accessing the registration portal from the link in your confirmation email. For more information on cancellations, or to enquire about substitutions, please email usersconference.uk@mrisoftware.com.

WHAT IS THE REFUND POLICY?

Cancellation on or before Thursday, 12 December, 2019 – 100% refund

Cancellation on or before Wednesday, 29 January, 2020 – 50% refund

Cancellation after Wednesday, 29 January, 2020 – no refund