If circumstances change and you can no longer attend Ascend Cleveland, you may cancel your registration by providing written notice to the Ascend team at UsersConference@mrisoftware.com. Our Attendee cancellation and substitution policies are outlined below.

Cancellation Policy

Registrations will be fully refunded if you notify MRI Software of your cancellation in writing on or before midnight EDT, Friday, October 1, 2021. No refunds will be given after October 1, 2021. Conference refunds approved by MRI Software will be issued within 14 days. All refunds will be issued back to the original payment form.

Notwithstanding the foregoing, for non-US residents, 100% refunds will be granted if international travel is prohibited between your home country and the US at the time of the event, provided you give written notice to UsersConference@mrisoftware.com with reasonable evidence of the travel prohibition.

Please remember that cancelling your conference registration does not automatically cancel your hotel and travel arrangements. Attendees are responsible for cancelling their own hotel and travel reservations. Please contact your hotel and airline in the event you must cancel your registration. MRI Software will not provide any substitutions, refunds or credits for hotel and airline cancellations.

Substitution policy

Substitution of registrations may be made at any time up to the conference start date. Please send all substitution requests to UsersConference@mrisoftware.com, and make sure to include the original registration confirmation number, as well as full contact information for the substitute attendee. Please note that substituting a conference attendees does not automatically update your hotel and travel arrangements. Please contact your hotel and airline in the event of a substitution. MRI Software will not provide any substitutions, refunds or credits for hotel and airline cancellations.

Conference cancellation or modification

MRI Software reserves the right to cancel, alter, or reschedule Ascend Cleveland for any reason, including because MRI Software determines in its sole discretion that the conference cannot be held as planned. For these reasons, registrants are advised against making non-refundable travel arrangements. Should you purchase non-refundable airline tickets or make non-refundable hotel reservations, you do so at your own risk.

Should MRI Software cancel all of the in-person portion of Ascend Cleveland for any reason, you can apply conference fees to an announced substitute event (future in-person conference date, virtual event, etc.), or request a full refund issued back to the original form of payment. If no replacement event is announced at the time of cancellation or if you choose not to attend the replacement event, your conference fees will be refunded and issued back to the original form of payment.